Complaints Procedure

We are committed to providing excellent service and to address any problems that may arise. Please let us know immediately if you have any concerns about our service. Your instructions are valued and we wish to ensure that you are happy.

We have complaints handling policy. You can obtain a copy from the person who is working for you or from the complaints handling partner by emailing admin@poyntonlaw.co.uk.

If, having received our response to your complaint, you are still not satisfied, you can refer your complaint to the Legal Ombudsman. The Legal Ombudsman will expect you to have given us the opportunity to try to resolve your concerns before they will become involved. As a guideline, they suggest a timescale of 8 weeks for us to resolve your complaint.

There are timescales for referring complaints to the Legal Ombudsman. Normally, you will need to do this within six months of our final written response to your complaint. Further details can be found at www.legalombudsman.org.uk or on 0300 555 0333 or by writting to PO BOX 6806, Wolverhampton WV1 9WJ.